Team Support Officer

Job Description

Job Category: Financial
Location: The Old Forge, Wokingham Borough Council
Hours Per Week: 37.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £10.97

Team Support Officer is an Admin role to support the CMHT. Being the first point of contact for switchboard and reception desk. Monitoring inboxes. Assisting staff with and admin queries
General Description of the job
⦁ Respond to internal and external queries and provide general advice
⦁ Co-ordinate and allocate individual and collective financial assessments and visits
⦁ Check the quality of incoming referrals and action them accordingly
⦁ Monitor the location of Financial Assessment Officers according to lone working policy
Process financial assessment outcomes where no financial calculation is required
Technical Skills.
Excellent customer care skills, with the ability to communicate at all levels;
Effective written & verbal communications skills;
Ability to work under pressure and use own initiative to organise and prioritise own work loads;
To be compassionate, empathetic and understanding;
To be PC literate with organisational and numeracy skills;
Knowledge
Good knowledge of Microsoft Office including Excel and Outlook