Supervisor RMS

Job Description

Job Category: Facilities & Environmental Services
Location: London Borough of Newham
Hours Per Week: 36.00
Start Date: Immediate Start
Start Time: 08:00
End Time: 16:00
Salary: £21.00

Wet Trades Supervisor required ASAP.
To assist the Repairs Manager in the general day to day operational activities of the trade team which you are assigned to.
This would include assisting in the management, direction and planning of the trade team work portfolio, in close cooperation with the Repairs Manager and Planner.
This management team are responsible for managing the trade team workforce on a daily basis, with particular regard to service delivery, productivity, quality control, customer satisfaction, health and safety, cost control, attendance and general management responsibilities.
Providing an effective repairs and maintenance service for the Department, and an effective and customer focused service to residents and members of the public, in accordance with Health & Safety regulations and specialised legislation

KNOWLEDGE:
1. An understanding of the provision of a customer orientated repairs and maintenance service.
2. Thorough knowledge of Health & Safety at work legislation.
3. Knowledge of, and ability to use management/supervisory techniques, concepts and practices.
4. Understanding of and the ability to use information technology as applicable to the business.
5. An extensive understanding of issues relating to social housing.
6. Ability to manage information, statistics and finance data, and undertake effective analysis.
7. Sound knowledge of bonus schemes and performance indicators.

EXPERIENCE:
1. A sound building construction/repairs background is essential, particularly within a social housing environment.
2. Significant supervisory experience of a team of staff/operatives. Also demonstrating an ability to lead, manage, develop and motivate staff and operatives
3. Ability to develop organisational structures to provide high quality customer focused services.
4. Management of resources, vehicles, plant and materials including budget monitoring.
5. Involvement with service users in service monitoring and development.
6. Monitoring and operating productivity based Incentive Schemes.
7. Quality and performance management.

SKILLS AND ABILITIES:
1. The ability to manage and motivate a trade team within RMS to ensure the profitability of the business and the achievement of the quality, performance and customer satisfaction targets.
2. The ability to develop, manage and maintain effective relationships with the trade team and other stakeholders.
3. An ability to diagnose, specify and instruct solutions to complex repair requests, ensuring residents are kept fully informed throughout the process.
4. Ability to produce and monitor performance against an agreed plan and targets.
5. Ability to utilise trade resources efficiently.
6. Ability to implement quality management systems.
7. Good communication skills. Literacy and numeracy skills sufficient to carry out the duties of the post.
8. Able to manage, understand and monitor productivity based incentive schemes.
9. A flexible approach to working hours and ability to attend evening and weekend meetings where required

QUALIFICATIONS:
SMSTS or similar would be desirable.