Emergency Care Worker – Band F

Job Description

Job Category: Social Care – Unqualified
Location: Pegasus House, Rotherham Metropolitan Borough Council
Hours Per Week: 37.00
Start Date: Immediate Start
Start Time: 07:00
End Time: 23:00
Salary: £13.50

Job Description:
The post holder will provide high quality care and interventions to children and young people in a variety of settings including residential homes, emergency accommodation, family home and foster placements, which will contribute to the protection, safeguarding and promotion of the education, health and well-being of children and young people.
This role is specifically to work within our emergency response team; therefore the post holder will need to work in a flexible way, which will include working across services, often supporting children in crisis.

Shortlisting and Interview Criteria:
1. Experience of working in a service or provision designed to support children and young people with complex needs, such as difficulties in regulating their emotions and behaviours due to past experiences.
2. Experience of working directly with children and families in a multi-agency setting and knowledge of the roles of other agencies and professionals.
3. Knowledge of child development and the impact of early childhood trauma.
4. Knowledge and experience of developing, implementing, and reviewing individual programmes of care.
5. Ability to record accurate data for monitoring and evaluation purposes and to write informative and concise reports for a variety of audiences.
6. Knowledge of Children’s Homes Regulations and Safeguarding frameworks.
7. Practical knowledge of working / dealing with difficult situations in a diplomatic, sensitive and caring professional manner and knowledge of professional boundaries and safe working practices which contribute to managing risk.
8. Knowledge and experience of acting as an advocate, promoting self-advocacy and a commitment to upholding children’s rights.
9. Using a range of computer applications and ICT including word processing, spreadsheets, databases, presentation software, internet and e-mail.

Knowledge and Experience:
• Experience in the engagement of adults/and/or children/families (some of whom are resistant to engage), with detailed knowledge of what works to effect positive change.
• Experience of working within the community and familiar with multi agency working.
• Experience and understanding of the key worker role.
• Experience of understanding the needs of clients with a range of sensitive and personal care issues i.e. mental health problems, dementia, depression, challenging behaviours etc.
• Working knowledge of care planning issues and following therapy plans.
• Acting as an advocate, promoting self advocacy and a commitment to upholding service users rights.
• Working within an organisation’s policies and procedures.
• Completing relevant records and reports both in written and electronic format.
• Appropriate/sufficient experience of and familiar with multi agency working.
• Practical knowledge of health and safety issues.
• Awareness of medicines, their potential dangers and medical and nursing services available.
• Undertaking needs assessments and devising care packages and support plans.
• Experience of caseload management in order to optimise individual performance.
• Using a range of computer applications and ICT including word processing, spreadsheets, databases, presentation software, internet and e-mail.

Qualifications:
Level 6 qualification e.g. Bachelor Degrees, Graduate Certificates and Diplomas, or Level 5 qualification e.g. Diplomas of HE and FE, foundation degrees and HNDs, plus experience in relevant areas of work over a period of years.
OR
Evidence of the equivalent level of knowledge gained through work experience.

Key Skills:
Communication (Level 4)
• Exchanges complicated or sensitive information with a range of people, orally and in writing.
• Communicates and persuades groups of people and deals with various points of view effectively.
• Produces non-standard documents using varied and creative styles to suit the needs of the audience.

Decision Making (Level 3):
• Uses initiative and organises own daily workload.
• Responds independently to unexpected problems and situations.

Problem Solving (Level 3):
• Gathers information from a range of sources to understand situations and problems.
• Analyses and interprets information to identify important issues and problems.
• Identifies risks and considers alternative courses of action.
• Produces short-term solutions or plans.