Receptionist SC4

Job Description

Job Category : Admin / Clerical
Location : CLARENDON RD CENTRE, London Borough of Haringey
Hours Per Week :35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary; £12.47

Receptionist at a Community Mental Health service. Clarendon Recovery College offers courses for everyone on all aspects of of maintaining good mental health and mental illness.

 To ensure Reception gives a positive first impression and provides excellent customer service and information to visitors and students and other stakeholders to the Clarendon Recovery College (CRC),
 To engage positively with visitors who may be quiet or anxious, disturbed or aggressive with a professional manner.
 To maintain good, displayed information.
 To manage and administer the enrolment of students and other stakeholders to the CRC.
 To work as part of a team in producing our Course Guide three times a year taking lead responsibility to matching the proposed courses to the calendar.
 To share some administrative duties with your part time colleague.
 collecting and collating session registers and evaluations to present as useful data for the management team.
 collecting and recording cash from the CRC public café
 To communicate effectively and accurately over the phone, face to face and in writing and online and to record accurately all contacts with the Clarendon Recovery College
 To act as part of the publicity team designing and producing leaflets and other publicity documentation and making sure these items’ reach is a wide as possible.
To induct, train and manage volunteers and work experience students in Reception and Administrative duties.

Knowledge, Qualifications, Skills and Experience

 At least two years experience working as the first contact including face to face contact for vulnerable people
 Working as a Receptionist and as an administrator supporting operational management.

 Experience of using financial systems like SAP and procurement systems like HPCS
 Experience of writing memos, letters, taking accurate minutes and writing brief reports .
 Experience of communicating effectively at all levels in person, by writing, letters, emails and reports, and on the phone
 Experience of maintaining and updating digital records and designing simple systems for those records.
 Experience of and responsibility for cash handling.
 Working with people with challenging behaviour
 Experience of working co-operatively as part of a team.
 Good time management skills
 Knowledge and awareness of issues relating to people from different cultural and ethnic backgrounds
 Understanding of mental distress and its effect on individuals and social exclusion.
 Experience of data visualisation tools like PowerBI or a willingness to learn.
 Experience of more advanced tools with the Microsoft Office package like pivot tables in Excel and setting up Kiosks powered by Powerpoint.