HR Onboarding & Compliance Officer
Job Description
Job Category : Human Resources
Location : ALEXANDRA HOUSE, London Borough of Haringey
Hours Per Week :36.00
Start Date : Immediate Start
Start Time :09:00
End Time :17:30
Salary: £140.00
Main Responsibilities
1. Delivery of a high quality, accurate customer focussed onboarding and employment screening
service for all our customer groups which are delivered within or exceeding our Service Level
Agreements.
2. To work closely with the resourcing team to process candidate’s compliance documentation
in line with Haringey Council’s Recruitment Policy
3. Responsible for providing a high level of customer service to all candidates, engaging and
building relationships
4. Liaising with candidates through the initiation of the compliance software as well as by phone
and face to face to assist them through the onboarding/compliance/screening process where
necessary
5. Arranging suitable times for candidates to attend right to work document check appointments that are customer focused and offer flexibility for the candidate.
6. Liaise with the Senior HR Officer (Compliance) where a candidate has disclosed information
on their DBS certificate which needs to be assessed against Haringey Councils Recruitment of
Ex-Offenders Policy and safeguarding requirements.
7. To maintain confidentiality at all times and ensure any disclosed information is shared on a
strict “need to know” process.
8. To ensure any disclosures are assessed and considered within a clear objective risk
assessment framework and all decisions and actions taken clearly documented and filed for
audit purposes.
9. Responsible for confirming the candidate’s appointment, agreeing appropriate start dates and
issuing all relevant employment documents in a timely manner and within agreed timescales.
10. Delivery of high quality, efficient HR Service customer query resolution aiming for first time
resolution and proactively suggesting updates to guidance materials to support ESS/MSS and
HR Self-Service.
11. Maintain the integrity of all HR Data, data flow, processes, and procedures
12. Delivery of accurate advice and guidance by ensuring up to date knowledge and
understanding of HR policies, practice notes and procedures.
13. Clear escalation and or handover of customer query ensuring customer and next team, e.g.
HR Advice, are fully briefed on requirements
14. Proactive review of common requests or issues to drive identification of future improvements
to guidance.
15. Continuous work with HR Support Service, the wider HR Team, and other council teams as
appropriate, to transform service delivery and increase digital utilisation for the council.
16. Proactively identify and implement current and future opportunities to increase ESS and MSS.
Knowledge, Qualifications, Skills and Experience
Up to date experience of employee screening, compliance and right to work checks
Experience of recruitment and onboarding within a medium sized organisation
Up to date knowledge of UK Regulatory, legislative, and local council requirements
HR Operations/HR Shared Service experience
Excellent teamwork skills
Excellent customer service skills to include face to face.
Excellent communication skills in both verbal and written correspondence
Ability to work in a fast-paced environment with a desire to develop and deliver a first-class service
CIPD or relevant qualification/membership
Experience of using compliance software
Experience of other HR platforms, providers and systems
Experience in Digital transformation to improve and streamline services i.e. use of workflows
Under the leadership of the HR Operations management team provide a professional, high quality, accurate customer focused onboarding, employment screening and compliance service to all our customer groups. Working in partnership with the HR Support Services colleagues, the Resourcing Team and wider HR function to support a seamless on-boarding process and HR transformation.
