Housing Support Coordinator

Job Description

Job Category : Housing
Location : Sutton Housing Partnership
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £15.18

Housing support coordinator – Full time – 6 months Secondment cover – Hybrid working Pattern.

Sutton Housing Partnership (established in 2006) manages council housing in Sutton. We aim to bring investment and improvements to homes across the borough. We are responsible for the day-to-day management of housing services to around 6,000 council residents, of which around 500 are Independent Living residents across 22 schemes and 1,500 leaseholders.
This is the perfect time to join SHP as we are improving our services to ensure they are as effortless as possible to access both internally and for residents.

We are seeking a full time Housing Support Coordinator on a 6 month secondment cover contract to join our Sutton Connect team which is part of SHPs Independent Living services. Sutton Connect provides a short term intervention housing support service to help people over 55 in Sutton to maintain their tenancy and independence i.e. improve health & well being, maximise their income, support with debt, participate in local activities, reduce loneliness and isolation.

We are looking for a skilled professional with good knowledge and understanding of current issues that may affect people to maintain their tenancy. With a track record of managing risk, strong communication, interpersonal and IT skills.
This is an exciting opportunity for an innovative, flexible and inclusive individual to join this service. You will achieve outcomes that result in people maintaining their tenancy, feeling healthier, in reducing loneliness, and in promoting active and positive lifestyles across physical and mental health. With a passion for excellence in customer service and to deliver a successful resident focussed objectives.
A positive mind set and “can do” attitude is required that will help to bring about real change in the lives of some of our most vulnerable residents.

Reporting to the Housing Support Manager, you will be passionate about excellent customer service and continuous improvement and an excellent communicator, that improves the physical and emotional health and wellbeing and quality of life therefore achieving healthier outcomes in partnership with SHP colleagues, statutory and voluntary agencies and stakeholders to ensure effective service delivery.

Good knowledge and experience of working in a support or similar service.
● Be literate and numerate to a level required to do the job in a professional and accurate manner
● Competent use of Word, Excel and email
● Able to write clear detailed reports & update records
● Able to maintain a calm & professional manner,
especially in stressful and difficult situations
● Efficient use of time and works well in a
well-structured way
● Able and willing to follow procedures
● Communicate calmly, clearly and appropriately, in
person and on the telephone, with a wide variety of vulnerable people, some of whom will have disabilities and the emergency services and other staff
● Able to work without direct supervision and ensure the task is completed correctly before leaving the site.
● Performs effectively by keeping professional and calm, especially in stressful and difficult situations.
● Shows commitment to the working environment, colleagues, customers and needs of the organisation.
● Knowledge and experience of problem solving and decision making.
● Responds positively to changing business needs and happily adapts behaviours accordingly.
● Takes responsibilities and is accountable for personal behaviours, decisions and effectiveness.
● Consistently works to a high standard and seeks to continually improve.
● Listens, anticipates and seeks to exceed the expectations and needs of our residents.
● Builds and maintains good relationships with customers and colleagues.
● Delivers accurate and clear information via the most appropriate method to ensure complete understanding.