Digital Care Technician SC6

Job Description

Job Category : IT
Location :ALEXANDRA HOUSE, London Borough of Haringey
Hours Per Week :36.00
Start Date : immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £17.54

Connected Care is a 24 hours, 365 days a year emergency service provided in house by Haringey Council. It offers vulnerable residents a personal alarm system which can be activated in case of an emergency. Additional it provides a mobile response service if there is an emergency in the residents home. We are looking for 2 x Digital Care Technician to work within the Connected Care Service.

The Digital Care Technician play a vital role in ensuring that all equipment is installed, deinstalled and maintained safely and effectively in a timely manner to ensure service is maintained (this involves use of tools and ladders). As well as ensuring all customers and their family members/carers understanding how the equipment works and can use it effectively.

The role is Monday to Saturday – only 1 Saturday will be worked within the month and the shift pattern is 9am to 5pm. 36 hours per week.

The candidates we are looking for should have experience of installing and maintaining lifelines and telecare equipment in vulnerable service users homes. As this role requires the candidate to drive to service users home to install equipment, we are looking for experienced and competent drivers who hold a full clean UK driving licence. Council fleet vehicles are provided but passing the council driving assessment would be a requirement to use these. In the meantime they would be required to use their own vehicles and mileage would be paid

• Full current UK Driving Licence.
• Good practical knowledge and skills required across multiple disciplines –
electrical, computer hardware/software, telecoms and assistive technology.
• Ability to fault find and give technical support
• To have good communication skills, both verbal and written and be able to use
a range of information technology within service delivery.
• Good organisational skills, be able to prioritise work as appropriate and under
pressure.
• Ability to liaise effectively with people both inside and outside the Council
including service users, their families, professional staff and suppliers.
• Ability to demonstrate and assistive technology and explain their use and
operation to existing and potential users.
• Ability to participate in review process with customers and to work jointly with
other professionals to ensure users’ needs are met and enhance quality of life.
• Ability to keep detailed electronic records and notes including regular updating
of Data Base.
• Ability to undertake lone working as required.
• Ability to work jointly with partner providers and to liaise with a range of internal
and external agencies in the delivery of projects and other activities.
• Ability to partake in quality assurance processes including monitoring and
evaluation.
• To demonstrate proactivity in identifying solutions to improve outcomes.
• To use tools to install equipment i.e. drills and ladders.
• Excellent customer services skills.