Library Assistant

Job Description

Job Category : Admin / Clerical
Location : Ruislip Manor Library, London Borough of Hillingdon
Hours Per Week : 26.50
Start Date : Immediate start
Start Time : 08:30
End Time : 19:00
Salary: £13.25

To undertake the routine tasks required to ensure the efficient and smooth operation of the library, serving customers and promoting the service to the local community within the context of the library service plan.

They are expected to deliver a high standard of customer care assisting members of the public with enquiries, supporting them with any ICT issues they might have as well conducting book circulation tasks such as issuing and discharging of books. They also need to support the events and activity programme in their library assisting their managers with the planning, promotion & delivery of events and activities. Other routine tasks include things like the serving of refreshments, creating of displays, selling parking vouchers and handing out recycling bags??

English A-C GCSE or equivalent
Ability to work the days and shifts as outlined in the advertised work pattern for this post.
Ability to move and transfer books onto a trolley and from the trolley to book shelves. This involves bending, stretching, pushing and carrying.
Ability to file in alphabetical and numerical order
Ability to work in any location in the borough as required

Paid or voluntary experience of face-to-face customer contact with a diverse range of adults and children
Experience of working in a team dedicated to frontline service delivery.
Experience of working calmly, quickly and accurately under pressure.
Experience of speaking to large groups, delivering talks, presentations etc.
Experience of engaging with children, young people and people with disabilities in individual and group settings.

Ability to communicate clearly and to a high standard with customers and team members verbally (in person and on the telephone) and in writing (via letters and email).
A thorough understanding of the aims of a public library service, and what the library service offers.
A range of IT skills, including Google apps (including spreadsheets and documents), email and other Windows based environments in order to work efficiently and support the public with IT enquiries. Able to respond to changes at work which can be unpredictable and unplanned requiring constant shifts of priority
Ability to think quickly and solve problems using imagination, sensitivity and creativity.
A resilient, confident approach when dealing with challenging behaviour and difficult situations.