Business Support Officer – SO1

Job Description

Job Title : Business Support Officer – SO1
Job Category : Housing
Location : Hackney Service Centre, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £18.76

We require a Business Support Officer to assist us with a peak in workload relating to complaints, case work and leaks. The Customer Relationship Team is one of the most high profile teams in Housing working on a varied scope of work in Building Maintenance. We are looking for ambitious, committed people who want to learn and enjoy working in a fast paced and customer service bases environment. This opportunity will expose the successful candidates to a wide range of services within Housing and is a great development opportunity for anyone looking to build a career in this area.
Skills and Abilities
Skilled at working flexibly, creatively and collaboratively to resolve issues and problems

A good team player, able to work collaboratively with colleagues at all levels and adjust own work priorities to assist colleagues in meeting service area objectives.
Customer focused approach, with an emphasis on ‘getting in right first time’ and addressing concerns sensitively
Ability to communicate and engage effectively with internal /external customers
Ability to work under pressure, and to tight deadlines and address barriers to delivery
Ability to coordinate and plan own workload and manage conflicting priorities

Ability to produce clear and concise letters, minutes and reports

Ability to present data for performance monitoring and reporting purposes

Able and enthusiastic user of IT, including reporting and interpreting data.  An ability and commitment to comply with the Council’s Equal Opportunities policy.
Knowledge
An understanding of housing management, repairs and maintenance, and tenancy law would be beneficial.
Good understanding of effective approaches to customer care and complaints resolution.
A working knowledge of IT systems relevant to the service (e.g. repairs ordering systems, word processing, spreadsheets, databases).

Work Related Experience
Relevant experience of working in an administrative / business support role, ideally in a social housing /repairs environment.

Experience of working in a building maintenance environment, with direct involvement in the delivery of customer –focussed services

Experience of providing financial administrative support

Experience of managing, co-ordinating and planning own workload

Experience of working in a diverse environment including liaising with external and internal stakeholders, but most importantly, residents.
Qualifications
 NVQ Level 3 Business and Administration (or ‘equivalent by experience’).