Care Charging Officer – S01

Job Description

Job Category: Finance – Unqualified
Location: Hackney Service Centre, Hackney Council
Hours Per Week: 36.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £18.76

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

We are also working towards our vision, which is to be a place for everyone; where residents and the workforce can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

PURPOSE OF THE JOB:
• To carry out the financial assessments of service users receiving chargeable care services to determine their ability to contribute towards the cost of their care.
• To carry out the administrative and financial routines in order to collect care charging income for the Council including; Mosaic upload, billing, statements, dunning, debt chasing, customer account enquiries, reconciliation, refunds, service suspensions, terminations and adjustments.

KNOWLEDGE AND EXPERIENCE:
• Knowledge and experience of accounting procedures in local authority or equivalent.
• Knowledge and experience of accounts receivable.
• A general knowledge of the Adult Social Care and Care Charging Policy.
• Experience of using Databases & MYOFFICE (Outlook, Word, Excel, E-Docs etc) in the work environment on a daily basis to a competent standard and speed.
• Experience and knowledge of operating financial administrative systems e.g CedAR.
• Experience of effectively communicating financial matters to customers and providing excellent customer services.
• To have knowledge and understanding of equality and diversity issues and experience of delivering user sensitive services to the adult social care client groups.

ABILITY AND SKILLS:
• Use, analyse and interpret financial and non-financial information.
• Reconcile complex manual/computerised accounts to strict deadlines.
• Communicate effectively, orally and in writing and to provide a responsive financial support/advisory within the department.
• Determine priorities and work on own initiative.
• Contribute to the development, implementation and monitoring of financial and administrative systems.
• Work collaboratively with operational staff and managers and to assist them in the effective discharge of finance responsibilities.
• Work effectively in a team.
• Communicate effectively with the adult social care clients or their financial representatives.