Housing Resolution Officer (Scale 6)

Job Description

Job Title: Housing Resolution Officer (Scale 6)
Job Category: Housing
Location: Thomas Hardy House, Enfield Council
Hours Per Week: 21.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £16.36

Customer Services Advisors answering queries on the phone related to Council wide enquiries.
We are an inbound Customer Service call centre dealing with all types of enquiries from members of the public.

It is a very fast paced office, so we expect our staff to promote a positive attitude. Experience dealing working in a call centre. The ability to work to performance and quality standards always delivering excellent customer service.
Candidates will have strong customer service skills and experience in working with Housing Repairs. Knowledge of Northgate Housing system is preferred but not essential . Candidate will have used a housing system.
21 hours per week 9am to 5pm Monday Tuesday and Friday

Flexible working from home and office on a rota basis.

Candidate will attend a 2 week training course both classroom and shadowing in the office and home. 1 day a week working from home 1 day in the office after trained