Housing Solutions Officer (SO2)

Job Description

Job Category: Housing
Location: Civic Centre, Enfield Council
Hours Per Week: 35.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £20.00

The Market Management Service was established to ensure that Enfield’s private rented sector meets resident’s needs. The Market Management Service delivers Temporary Accommodation and Private Rented Housing Services, including the procurement, allocation, and management of almost 4000 homes.
The Housing Solutions Team provide housing management services to approximately 1200 temporary accommodation homes, including leased statutory accommodation and supported accommodation.
Housing Solutions Officers will support households in temporary accommodation, dealing with a wide range of issues, from queries, complaints, housing advice, disrepair and ASB. You will proactively help residents find housing solutions and move-on from temporary accommodation into the private rented housing. You will also ensure the temporary accommodation is maintained to the required standards and work in partnership to address tenancy issues.

THE ROLE:
• We are recruiting 3 Housing Solutions Officers to join our Housing Solutions Service.
• We want ambitious, proactive people who can find creative and innovative solutions to local problems and a passion for customer service.
• You will be equipped with mobile technology and will be responsible for all aspects of tenancy and property management, including repairs, inspections, investigating complaints and dealing with tenancy related issues.
• You must have excellent written and verbal communication skills, strong IT skills and be able to work autonomously and inclusively in a team
• You have experience of working in Homelessness, Housing Management or have working knowledge of housing law and/or homelessness legislation.
• You should also have a valid UK driving license and have access to own vehicle to perform your duties.
• These roles are hybrid working.