Early Intervention Officer (SO2)

Job Description

Job Category: Housing
Location: Enfield, Enfield Council
Hours Per Week: 35.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £20.71

Essential project work contributing to service and corporate objectives for preventing homelessness:
1. Provide a quality service of housing options, advice and homeless prevention casework to fulfil the authority’s statutory function to prevent homelessness in accordance with Homelessness Reduction Act 2017.
2. Ensure the robust processing of homeless applications and appropriate accurate and quality advice is given to prevent all aspects of homelessness in accordance with current legislation having due regard to the code of guidance.
3. Use all available homelessness prevention tools to sustain tenancies or secure suitable, affordable accommodation is available to those who are homeless or threatened with homelessness.
4. Promote Council’s website as a knowledge base and the online customer portal.

Suitable candidates must have the following:
1. Experience of preventing homelessness in accordance with the Homelessness Reduction Act 2017.
2. Experience of carrying out robust enquiries and competently deciding homelessness applications in accordance with Part VII Housing Act 1996 as amended.
3. Knowledge of preparing and reviewing Personal Housing Plans and writing S184’s decisions.
4. Experience of conducting assessment interviews alongside negotiating and mediating with landlords, parents, and other providers.

Experience and Knowledge:
1.Experience of effectively preventing homelessness.
Or
Ability to carry out robust enquiries and competently deciding homelessness applications in accordance with the Homelessness Reduction Act 2017.
2.  Ability to effectively manage a caseload whilst ensuring effective planning, prioritisation, case recording and communication with customers.
3.  Experience of front-line contact with the public and communicating complex information in a clear and tactful manner while ensuring high levels of customer service.
4.  Ability to deal with complex, difficult or contentious enquiries or complaints.
5.  Ability to work using own initiative as part of a team while, effectively and efficiently managing workloads, prioritising work and adopting a flexible approach to changing and competing demands.
6.  Experience of negotiating effectively, and working in partnership with other departments, external agencies to achieve corporate goals.
7.  Ability to effectively resolve problems.
8.  Good computer skills and the ability to use and navigate IT databases input, retrieve, store and effectively manage information.

Essential Qualification(s):
1.  Good General Standard of Education.