Cohort Lead (PO2)

Job Description

Job Title : Cohort Lead (PO2)
Job Category : Housing
Location : Enfield Civic Centre, Enfield Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £28.09

Homeless Prevention Team
Special Project Team Leader
Please be advised that we require a candidate with a proven track record of experience managing caseworkers in a Homelessness Service.
Ratification and quality checking of case management and decision letters issued.
To cover front line manager’s duty
People management including monitoring of absence, sickness and leave requests.
Day to Day co-ordination and supervision of caseworkers providing direction to all staff
Assist in developing partnership working to enable a holistic No Wrong Door (NWD) approach of the Housing Options Service so as to provide an efficient housing options service to all customers and partner organisations, preventing homelessness wherever possible.
Monitor day to day work activity of staff in relation to housing options, prevention and referrals to other services and assisting in developing appropriate improvement actions so that year on year improvements are made
Motivate and develop staff, offering sound knowledge and expertise so that casework meets all required standards
Ensure that all enquiries and cases are progressed speedily and efficiently and within agreed time targets
To co-ordinate the day to day running of an effective options-based service that seeks to prevent homelessness in Enfield and maximise the range of housing choices available to residents and other applicants
To ensure that staff have an appreciation and understanding of the options available to enhance customers’ life and skills opportunities and to promote and encourage a holistic approach to advice and referrals to partner agencies
To have a good understanding of the responsibilities of social landlords, Police, Probation, Social and Health Services in relation to housing need, homelessness and homelessness prevention work
To have and maintain knowledge of relevant legislation, Codes of Guidance, case law and other best practice to ensure good quality s184 decisions are reached and communicated in writing in a timely manner
Experience responding to MEQs and complaints.