Systems Administrator and Development Officer – Grade 8

Job Description

Job Title : Systems Administrator and Development Officer – Grade 8
Job Category : Social Care – Unqualified
Location : Llandough Hospital, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:30
End Time : 17:00
Salary: £19.81
Job Purpose:
⦁ To maintain, develop and manage the administration of the Children’s Services client record system (currently CareFirst; to be Eclipse).
⦁ To oversee the provision of training on the client record system.
⦁ To oversee the system administration and client record system Helpdesk functions.

Duties and Responsibilities:

1. To assist in the development, implementation and maintenance of the Children’s Services client record system.

2. To provide support to managers and staff in the development of Children’s Services operations in relation to the client record system.

3. To provide client record system related solutions to Children’s Services operational developments and requirements.

4. To liaise with Children’s Services Managers in relation to client record system requirements and developments.

5. To provide input to client record system training materials to ensure they meet service requirements and oversee the provision of training.

6. To organise and undertake recurring and developmental tasks relating to:

⦁ Systems administration and maintenance
⦁ Systems support and helpdesk
⦁ Systems and data auditing
⦁ System testing and development
⦁ Implementation of new and upgraded functionality

7. To manage and configure the client record system to meet statutory, corporate, directorate and individual needs in the most efficient and effective manner.

8. To optimize the availability of the client record system across the organisation ensuring the security and integrity of the system is not compromised.

9. To assist in the optimum configuration of the client record system for current and future business processes.

10. To manage, and where necessary, deliver the Children’s Services client record system helpdesk function, ensuring all calls are responded to within prescribed timescales and that patterns of problems can be detected.

Education & Training
IT qualification

Experience
Experience of developing and making changes to an active client record system / database

Experience of dealing with end user / IT system queries

Experience of client record system / database troubleshooting

Experience of effective working at the technical (CareFirst system) / non technical (staff and managers) interface

Experience of writing and presenting reports or information for managers

Experience of setting and achieving objectives

Skills and Abilities
Excellent communication skills both written and oral

Excellent IT user

Comprehensive understanding of system or database administration

Able to use service data and other information to develop a system

Able to manage competing priorities whilst setting high practice standards

Able to translate technical (client record system) requirements / needs for non-technical managers and vice-versa

Ability to work effectively with staff at all levels

Ability to focus on process, and develop and apply effective processes and mechanisms