Customer Service Representative

Job Description

Job Title : Customer Service Representative
Job Category : Construction Trades & Operatives
Location : City of Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.39

Job Specific Requirements
1. To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.
2. To listen patiently, to empathise with the customer’s situation and convey a genuine desire to help and support.
3. To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first time call resolution and customer satisfaction.
4. To work with current and emerging technology to enhance customer contact services.
5. To ensure continuous improvement, initiating, facilitating and responding to change in a positive manner.
Education & Training
A sound working knowledge of using software within a MS Windows (or similar) environment.

Experience / Knowledge
Keyboard skills demonstrating speed and accuracy whilst in a MS Windows (or similar) environment.