Customer Services Information Guide (Contact Centre)

Job Description

Job Category: – Admin & Clerical

Job location: Civic Campus, Euclid Street, Swindon, SN1 2JG, Swindon Borough Council

Hours per week: 29

Start date: Immediate start

Salary: £12.80 per hour

This position has the potential to be made permanent. Monday – Thursday 11am – 5pm. Friday – 11:30am – 5pm. 29.6 hours a week. Hybrid Role – Working in the office 3 days a week and 2 days at home once trained.

Key Accountabilities

To answer calls from customers, using our Call Centre technologies.
To answer emails from customers using digital email technology.
To listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer’s needs.
To maintain customer service standards by answering customer’s telephone calls and emails, being courteous, welcoming and professional at all times.

Knowledge & Experience
Previous Customer Services experience, preferably in a contact centre environment