IT Training Officer (SO2) – IT
Job Description
Job Category: IT
Job location: 1 Catford Road, Catford, London, Greater London, SE6 4RU, Lewisham Council
Hours per week: 35
Start date: Immediate start
Salary: £22.78 per hour
Main Purpose of the job:
IMPORTANT: A good understanding of Adult Social Care Systems and in particular LAS and Controcc, confident and understanding AI.
To lead and develop training guidance to end users either through one to one sessions or classroom coaching
Deliver induction training on all Adult Social Care case management IT systems to new starters
Support on all service changes with regards to IT system
Knowledge
Excellent working knowledge of the national and wider social care policy environment
An in depth understanding of the IT needs of client professionals working in the social services environment
A good knowledge and understanding of assessment of need and the creation of care plans
Practical knowledge of services-within the Department and available from other agencies
Aptitude
Ability to communicate at all levels both inside and outside the organisation
Ability to maintain quality of work in a pressurised environment.
Ability to plan and prepare for training including producing lesson plans, training manuals, preparing the classroom, undertaking learner assessment and evaluation
Able to think and act clearly when working under considerable pressure and to work to tight deadlines
Ability to work under own initiative in training delivery
Ability to undertake and work according to legislative and procedural requirements including keeping your professional development up to date through research and self- learning
The ability to take decisive action, based on the options that are available, so that service objectives are successfully achieved
The ability to generate viable action plans, putting them into operation, and then monitoring progress to ensure objectives are achieved.
The ability to seek ways of improving services or working practices, and to respond enthusiastically to implement changes that are introduced by others
The ability to focus on objectives and delivering outcomes that meet or exceed service expectations.
The ability to prepare and present complex written reports for a variety of audiences
To be self- motivated and have strong problem solving skills
Skills
Demonstrable IT skills:
Excellent IT skills. Advance use of Word, with sound knowledge of the other Microsoft Office applications.
Able to work in a detailed and systematic manner.
Able to work as a manager and on own initiative in a busy office environment
Demonstrable organisational skills:
Demonstrable communication skills:
Able to communicate effectively
Oral and written communication skills including the ability to converse fluently
AI Proficiency
Proficient in the application of artificial intelligence (AI) within adult social care
settings, contributing to service innovation and improved outcomes
Posses a good understanding of AI integration within systems such as the
Liquidlogic Adults’ Social Care System (LAS), enhancing workflow efficiency, case management, and evidence-based decision-making
Experience
Experience designing and developing IT training systems
Experience of managing workload, working independently with minimum supervision and meeting deadlines
Experience of using Liquid Logic, Business Objects, ContrOcc and e-learning
Tools would be an advantage
Experience of, or ability to assist in the implementation of working with business
change using transitional skills, to ensure training is delivered and to maximise new ways of working Experience of, or ability to set up to monitor training delivery and effectiveness