Programme Manager (PO16)

Job Description

Job Category : Management
Location : Riverside House, Rotherham Metropolitan Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £250.00

We are looking for an enthusiastic individual with substantial experience in programme management and strong analytical skills to join us in the role of Programme Manager. This role will sit within the Service Improvement and Governance team which supports our colleagues in Adult Care to strive for excellence through the provision of change management support and guidance. The post holder will be responsible for managing a programme of works which aims to dramatically reduce waiting list times within Adult Social Care to improve the service we offer and complete assessments in a timely manner. This will require the oversight of a small team to ensure the effective delivery of the waiting list improvement programme. The postholder will be proficient in the use of spreadsheets and other analytical tools to track actions and drive the programme forward. They will also need to have strong interpersonal skills.

• Significant experience of planning and project management in all its forms, including
supporting the development and delivery of the key priorities as previously mentioned.
• A demonstrable history of the ability to initiate, manage and implement change initiatives in service delivery.
• Experience of working in an intelligence and improvement role ideally within a supervisory capacity.
• Experience of the development, analysis and interpretation of complex quantitative and qualitative evidence for presentation to a wide range of audiences including recommendations for improvement.
• Highly competent in utilising a wide variety of computer applications to create professional and high-quality reports, analysis and presentations to achieve the desired outcome.
• High level of analytical skills with a proven ability to interpret and effectively communicate technical specifications and guidelines to actively lead the completion of programmes.
• Experience of leading high level service improvements, communicating progress to senior managers and ensuring the delivery of customer outcomes, performance standards and organisational priorities.
Key Duties/Areas of Responsibility

1. To ensure business change is achieved across the Housing Service through the implementation of a new Housing Management system and associated technologies to deliver the following outcomes:

a. Adherence to statutory and local policies, guidance and procedures
b. Implementing a best practice solution aligned to the Design Principles
c. Improved performance and performance monitoring
d. Delivery of the new system to the timescales and within the project budget (both internal and supplier cost envelopes)
e. Delivery in line with the contractual terms and conditions with proactive management of variance via escalation, change control and/ or available penalties within the terms

2. Ensure that the project produces the required products within the specified tolerances of time, cost, quality, scope, risk and benefits.
3. Producing a project plan, identifying, securing and managing resources (within the project framework).
4. Develop and foster effective relationships with external stakeholders, partners and agencies, representing and promoting the Council’s interests with these groups.
5. Responsible for ensuring that the project is focussed throughout its lifecycle on achieving its objectives and delivering the forecast benefits as defined.
6. Report to Project Board and other governance structures as appropriate.
7. Maximising the deployment of mobile technologies, digital and self-service across the Housing Service.
8. Manging the “Go Live” process with appropriate sign off by key roles and third party suppliers.
9. Liaise with suppliers’ project managers and other internal project managers to deliver the project.
10. Co-ordinate work on the project, chairing project team meetings, ensuring that all parties perform satisfactorily and report regularly to client and/or Council Members on progress and costs.
11. Provide professional advice on managing the project and associated risks.
12. Contribute to the Council’s budget process, advising the senior managers within the directorate and Elected Members on service priorities and implications of budgetary options

Key Areas of Knowledge and Experience

Broad range of experience in IT projects and performance management

Knowledge and understanding of issues and their impact relating to the delivery of large change programmes

Experience of managing people effectively within a customer focussed services delivery organisation

Experience of the principles of operating a business in a competitive environment and within a public sector context

Experience of contributing to partnership and multi-agency working

Practical knowledge of project management techniques and leading a team to deliver to standard and timescale

Knowledge and understanding of the aims and objectives of housing services

Experience of service improvement

Experience of managing financial resources

Utilising a range of ICT systems and applications

Qualifications
NQF Level 7 qualification e.g. Post Graduate Certificates and Diplomas with extensive experience in the relevant specialist area and other related areas of work, or a wider range of areas
Or
Evidence of the equivalent level of knowledge gained through work experience

Evidence of continuing professional development