Senior Business Support Officer

Job Description

Job Category: Admin / Clerical
Location: Laurence House – First Floor, Lewisham Council
Hours Per Week: 35.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £34.74

Job Purpose:
• To deliver a wide range of both routine and more complex administrative tasks within the corporate business support service in order to support the effective and efficient delivery of Council services.
• Provide on-going support and guidance to Business Support Officers.

Knowledge:
• Excellent understanding of the organisation, management and control of administrative, business support and customer contact processes. S
• Working knowledge of one or more of the core services supported by the relevant business support hub. S
• Working knowledge of the requirements relating to handling sensitive data and information, particularly in relation to the Data Protection Act 1998.
• Knowledge of financial procedures and regulations. S
• Good knowledge of customer service provision.
• Working knowledge of Health & Safety in the workplace.

Aptitude:
• Ability to effectively develop and implement a wide range of administrative, business support and customer contact processes.
• Ability to research information and produce accurate management information in a range of formats.
• Ability to work with minimal supervision, planning and organising a varied workload within a changing environment to meet tight deadlines on a day Able to maintain discretion with dealing with confidential information.

Skills:
• Excellent ICT skills including spreadsheets, databases and processing. S
• Confident user of core business ICT systems (including but not limited to
• ICS/ IAS, Meridio and Microsoft packages).
• Excellent verbal and written communication skills, with a high level of numeracy. S
• Highly developed customer care skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners (within the public, private and voluntary sectors). S
• Highly developed organisational and time management skills.

Experience:
• Demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards. S
• Demonstrable experience of dealing with the public face to face, by telephone and via web enquiries. S
• Experience of working within a team.
• Experience of mentoring, guiding and training other staff on a daily basis. S
• Demonstrable experience in handling contentious and confidential issues in an effective manner. S
• Experience in working within a pressurised environment, prioritising and organising conflicting workloads. S
• Experience of liaising effectively with both statutory and non-statutory agencies.
• Experience of working on own initiative, but identifying when it is necessary to seek advice or refer on to a senior officer any highly complex or contentious issues.

General Education:
• Good standard of general education