Housing Manager (BAND4C)

Job Description

Job Category : Housing
Location : Sutton Gate, Sutton Housing Partnership
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:15
Salary: £20.57

Provide excellent place-based housing management
services to tenants and leaseholders.
Enforce SHP’s arrears recovery policy and procedure
including proactive discussions with residents,
pre-court visits and court/eviction attendance.
Prepare cases for court action and represent the
Council/SHP in court.
Be responsible for residents on your patch at tenancy
termination and sign up to ensure properties are
returned in good, clear condition and let promptly.
Complete settling in visits, probationary tenancy visits,
and occupancy checks and enforce any breaches of
tenancy.
Provide advice and support for our vulnerable
customers and where necessary signpost them to other
services that are able to sustain their tenancy.
represent SHP at case conferences and multi-agency
meetings managing effective stakeholder relationships
and seeking joint solutions to housing issues.
Actively encourage and undertake resident
consultation and community development initiatives
that offer opportunities for residents to be involved
and influence the services they receive. Identify and
support residents who want to start new resident
associations.

Maintaining detailed, evidence based records
using attention to detail and excellent verbal
and written communication skills.
Remaining assertive whilst responding
sympathetically and with understanding to
residents with personal and sometimes
distressing issues.
Working on your own and as part of a team with
minimal supervision.

CIH or other relevant Qualification.