Assistant Income and Debt Officer

Job Description

Job Title : Assistant Income and Debt Officer
Job Category : Admin / Clerical
Location : Hackney Service Centre, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £17.34

1. PURPOSE OF THE JOB:
1 The role will support the management of invoices and payments from Hackney Council property tenants and debt monitoring. The key aim of the role is to maximise income and minimise debt to the Council.
2 Where property tenants fail to pay invoices, the role will undertake, as directed, investigations applying technical knowledge of legislation and policy where necessary.
3 Ensure that all property tenants’ transactions are properly and that they are informed of all outcomes, updating your line manager as required.
4 Understand and apply current legislation and policy to all cases and ensure that the knowledge base is kept up to date.
5 Undertake case preparation for Court
6 Performing credit checks where necessary.
7 Attending meetings to update on property tenant income and debt issues.
8 Preparation of debt analysis reports.
9 Preparation of income rent profiling spreadsheets for each of the different commercial portfolios
10 Have high standards for the service and the way in which it is delivered.
11 Write professional, courteous and grammatically correct correspondence for internal and external audiences.
12 Be comfortable executing basic functions in Google products, Microsoft

Education
Background in managing financial issues in a property management environment

Experience
Practical experience of maintaining Databases.
Experience of debt management

Skills and Abilities
Excellent spoken and written communication skills. Communication skills are paramount in this role as is the need to be able to communicate diplomatically with many different stakeholders, explain project works to widely differing audiences with widely differing styles and needs, especially external contractors.
Ability to develop effective working relationships with internal and external contacts, gain their confidence and persuade them to cooperate with initiatives where required
An understanding of the need for excellent customer service and an ability to develop and maintain good working relationships with key staff and all stakeholders. The evaluation of existing service provision to ensure that appropriate developments and innovative solutions are proposed