Service Manager LBS-010

Job Description

Job Category : Housing
Location :Council Offices, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time :09:00
End Time :17:00
Salary: £23.67

PURPOSE OF THE JOB
To lead and manage a team of craft operatives undertaking maintenance works to the Councils’ housing stock, and
ensure that the highest standards are achieved and maintained. This will require the post holder to utilise their
specialist building industry knowledge.
Ensure that Southwark Building Services delivers the repair provision in accordance with the terms of the contract, and
that individual operatives are aware of, and meet their obligations in relation to the contract
Ensure that all works are appropriately planned and undertaken in order to drive up customer satisfaction ratings.
PRINCIPAL ACCOUNTABILITIES
Provide and deliver a comprehensive contracting service to our clients, for the voids, day to day and emergency
works, delivering the repairs service required by effective use of in-house staff and contractors.
Manage, organise and control the activities of all allocated operatives – setting targets, monitoring performance,
attendance and conduct – identifying training needs and resolving issues in line with council procedures Deliver
a highly professional service through on-going technical expertise and knowledge development amongst the
team, and actively encourage staff to identify and implement changes in working practices that will deliver
continuous improvement.
Ensure compliance with both Fire Safety and Health & Safety legislation and protocols at all times.
Respond to and resolve customer enquiries and complaint as they arise and in a timely fashion.
Promote and deliver a customer focused service that is responsive to customer needs.
Maintain a comprehensive and up to date knowledge of all relevant legislation, procedures and best practice.

Knowledge, including educational qualifications:
Essential
or
Desirable
HNC Building studies or equivalent, or be working toward that qualification or
have extensive equivalent experience

Demonstrate evidence of continued professional and personal development
within a relevant discipline.

Understanding of issues around the delivery of maintenance and refurbishment
contracts in an urban environment.

An understanding of construction and maintenance related contracts. E I
Understanding of relevant legislation and codes of practice including H&S,
Building Regulations, Fire Regulations, etc.

Understanding of landlord / tenant matters, leaseholder consultation
requirements, and contract dispute & resolution, particularly Disrepair and its
special circumstances.

Experience:
Experience of dealing with the public and in resolving queries and problems. E I
Able to diagnose complex building defects and to produce specifications for
repair / replacement.

Experience of managing both staff and contractors in a repairs environment. E I
Aptitudes, Skills & Competencies:
Ability to lead and motivate staff, to act as a coach and mentor, and to provide
strategic direction to the workgroup.

Ability to communicate both verbally and in writing, and to adjust
communication style and content to meet the needs of the audience.

Ability to formulate practical solutions to problems given the constraints of the
situation.

Ability to make well reasoned decisions based on available information, within
given timeframes.

The ability to manage people, and the ability to set, monitor, and assist staff to
achieve realistic targets.

Numerate, with strong analytical skills, and the ability to present information at a
level appropriate to the audience.

Ability to negotiate issues, and to exert influence over the views and opinions of
others.
Ability to plan, prioritise and organise workload to meet required deadlines. E I
Ability to manage against a budget, and to allocate resources efficiently and
effectively.

Ability to respond to the needs of customers politely and efficiently, and to deal
with issues calmly and objectively.

Can use the available information technology effectively, and efficiently to meet
work demands