Telecare Officer

Job Description

Job Title : Telecare Officer
Job Category : Admin / Clerical
Location Marsala Road No.122, Lewisham Council
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 07:00
End Time : 19:00
Salary: £20.73

The role requires the post holder to work day and night shifts on a shift pattern. The shift pattern is 7am – 7pm or 7pm to 7am. Each Officer generally works 3 days a week. They need to hold a clean driving licence – manual and automatic.
The role requires calls handling on day shifts and responding to emergencies.
Experience of working with vulnerable adults in an ASC setting would be beneficial.
Main Purpose of the job:

To provide emergency and support services to Lewisham’s Telecare service users
To offer advice and information to users, their next of kin and liaising with other council departments and outside agencies.
To visit users in their own homes, providing assistance and care to vulnerable adults.
To ensure the provision of a high quality and effective 24 hour service to users of Linkline in accordance with current policies and practices.
To actively ensure equality of service delivery in accordance to the council’s equalities

Equal Opportunities

⦁ Commitment to implement the Council’s Equal Opportunities policies.

⦁ Awareness of Equal Opportunities issues

Knowledge

⦁ Of the issues affecting vulnerable people, including older people, disabled S
people, people living with domestic violence and people living with chronic
illnesses.

⦁ Of the relevant legislation and policies relating to vulnerable people. S

⦁ Of the relevant legislation relating to Health & Safety at work.

Aptitude

⦁ To develop good working relationships with a wide range of statutory
and voluntary agencies and individuals who provide services to vulnerable
people.

⦁ To work on your own initiative, to organise and prioritise own workload

⦁ To deal with confidential issues discreetly and tactfully.

Skills

⦁ Ability to use Information Technology systems.

⦁ Ability to respond effectively and be the first person on scene in emergency situations and render first aid appropriately to service users. S

⦁ Ability to follow instructions and guidance from medical professionals when more intense first aid is required, such as CPR S

Experience

⦁ Of supporting vulnerable people in their own homes or within S organisations or in services that provide direct assistance or care.

⦁ Of carrying out a wide range of general administrative tasks. S

⦁ Good practical experience of using computerised systems S

⦁ Excellent customer care experience S

General Education

⦁ A good general standard of education, written and good verbal skills