Case Manager – Tenancy and Estates

Job Description

Job Category : Housing
Location : Somerset County Council, Somerset Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £16.50

Role overview:
Assist in lettings service, involving managing the empty homes and lettings processes to minimise income loss and protect relet times, whilst ensuring each home is let in accordance with the Council’s Choiced Based Lettings Scheme, Lettings Policy and associated lettings procedures.

Responsibilities:
Advertising, shortlisting, verifying, offering and viewing our empty homes through Somerset Council’s housing allocations register and local lettings policy.
Develop effective relationships with the service’s in-house property services teams and other external voids contractors, ensuring all void works are completed efficiently and meet the Lettable Standard.
Work in partnership with the Tenancy Management Officers and Supported Housing Officers to ensure a collaborative approach in the allocation process aimed at improving tenancy sustainment.
Work collaboratively with the Rent Recovery Team and Tenancy Management Team, including a small team of benefit advisors, ensuring applicants are making advance rent payments with a full understanding of their affordability with any risks identified.

Qualifications

Minimum of 5 GCSEs at grades A to C (including English and Maths) Essential
NVQ Level 4 or equivalent, or significant relevant experience within housing; local authority or registered provider Desirable
Evidence of continuing development of professional skills e.g., through training qualification or experience Essential.

Knowledge and Experience – Essential

At least 2 years housing management experience in a similar setting with a registered provider.
Good understanding of the social housing; with a strong emphasis in housing management
Knowledge of working within Housing management, tenancy, and estates
Ability to deal with confidential and sensitive matters with a wide range and spectrum of people in varying circumstances.
Experience of dealing with the general public and in particular vulnerable customers Experience of delivery of frontline customer services
Experience of working in an administrative role
Experience of recording and maintaining accurate statistical information

Knowledge and Experience – Desirable

Numerate
Ability to prioritise, manage own workload, and meet deadlines.
Ability to work as part of a team, be flexible, use own initiative and work with limited supervision.
An awareness of the Data Protection Act
An awareness of Health and safety in a social housing setting.
An awareness of welfare benefits and welfare reform
Experience of effectively triaging enquiries and signposting clients where appropriate

Skills
Excellent customer care and people skills and an ability to communicate well both face to face, by email and by telephone.
Accuracy and attention to detail
Good organisational and administrative skills
Good keyboarding / word processing skills
Good IT skills including the use of Microsoft Word, Excel, and Outlook as well as case management systems.