Technical Clerk_NJC_05

Job Description

Job Title : Technical Clerk_NJC_05
Job Category : Admin & Clerical
Location : County Hall, Pembrokeshire County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:00
End Time : 16:00
Salary: £12.59

Job Purpose:
To contribute as a member of a team to organise, deliver and process information to support the departmental functions across Public Protection, Building Maintenance and Housing. This includes support for internal and external customers to meet the statutory and non-statutory requirements of the departments.

Principal duties and responsibilities
1. The processing and monitoring of financial information including invoices, reconciling accounts, purchase card transaction and ensuring prompt and accurate payments are made.
2. Assist with raising re-charges, taking payments from customers and monitoring such information.
3. Administration and maintenance of statistical data on a number of independent software packages as required.
4. Dealing with calls from members of the public, customers and contact centre, either directly or via the Customer Records Management System. Identifying calls which require to be passed onto officers within departments and maintaining accurate records of any contact with members of the public.
5. Supporting the department by running online searches as required, collating the information and providing reports to Officers as required.
6. To receive, determine, prioritise and process applications as required by each department.
7. Assist senior officers with Grant Funding applications, co-ordinating financial information and providing information as required to complete the requirements of the funding.
8. Preparing and sending standard template letters as required, updating customer records to reflect contact from the departments and ensuring compliance with data protection requirements at all time.
9. Maintain accurate records of work streams within the department, co-ordinate and monitor deadlines when required.

Qualifications, Knowledge, Experience & Skills:
1. Educated to NVQ Level 3 or equivalent relevant qualification.
2. Previous administrative experience
3. Competency on I.T applications to include Microsoft Office (Word, Excel, Powerpoint, Access).
4. Customer focussed approach with proven experience of interaction with customers, resolving difficult issues through the use of mediation and negotiation.
5. To work in a flexible, organised, methodical and accurate manner.
6. Ability to work under pressure to achieve deadlines and on own initiative.